Ingleside College
Fees, Refunds, and Cancellations Policy
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1. Purpose of Policy
This policy sets out Ingleside College’s procedures relating to fees, refunds, and cancellations.
2. Scope of Policy
This policy applies to all Students/Clients of Ingleside College, including prospective clients and those who are eligible for government funding or subsidies.
3. Policy Statement
This policy is to be read in conjunction with applicable legislative instruments, including the Australian Consumer Law, ASQA Standards for Registered Training Organisations (RTOs) 2015, and Smart and Skilled Contract Terms and Conditions (where applicable). Under the guidance of these regulations, Ingleside College will conduct all student fee administration and refunds ethically, honestly, and fairly. Ingleside College is committed to ensuring high-quality education services at all times.
4. Fees
4.1 Fee Administration and Notification
Prior to enrolment, information on course details and the enrolment process is provided to clients. Course fees are determined based on enrolment details. Once enrolled, clients receive a quote outlining applicable fees and details. Upon booking confirmation, clients are issued with a tax invoice and available payment methods. Additional fees may be charged for:
– The replacement of lost or misplaced learning resources (costs vary per program).
– The reissuance of misplaced or lost certificates. A fee of $30 applies for each reprint (Testamur, Record of Results, and/or Statement of Attainment).
– Application of a USI number on behalf of the client if required.
– Reassessment of tasks following three unsuccessful attempts (charged per subsequent attempt).
– Embedded qualification charge: Covers issuance of a lower qualification upon request when relevant units of competency have been completed in a higher qualification.
Fee exemptions or reductions may apply for Recognition of Prior Learning (RPL) and/or Credit Transfer (CT) with supporting evidence. Up-to-date training fees and other charges are communicated to enrolled clients via email and/or phone.
4.2 Fee Collection and Payment Methods
Clients receive full details on fees, charges, and refunds prior to enrolment and must sign a declaration (or electronic acceptance) confirming receipt of this information. Ingleside College does not accept payments exceeding $1,500 from individual students before course commencement. Payment options include:
– Full payment before training if the total invoice does not exceed $1,500.
– A minimum deposit of $500 if the total invoice exceeds $1,500, with the remaining amount payable per the agreed payment plan before certificate issuance.
– Employers are not subject to the $1,500 limit and may pay invoices at any stage before certificate issuance.
Failure to pay scheduled fees may result in training discontinuation or delays in issuing certificates until outstanding fees are cleared. Clients will be informed of their rights and responsibilities if such actions occur. Ingleside College retains evidence of fees collected and attempts to recover outstanding fees in client records and the student management system.
5. Cancellation and Withdrawal
5.1 Policy
Ingleside College ensures that all refund and cancellation requests are handled fairly and equitably. All requests are processed within 14 days of receipt.
- Withdraw prior to course completion: No refund. Extra fees may apply for completed units. Unused fees may be credited for future enrolment within six months.
- Once the course has commenced: No refund. Any outstanding fees will still be invoiced.
- 1 to 4 days before course commencement: No refund. Any outstanding fees will still be invoiced.
- 5 to 14 days before course commencement: 50% refund, minus a $30 administration fee.
- 15 days or more before course commencement: Full refund, minus a $30 administration fee.
5.2 Discontinuing Students
If a student wishes to discontinue training before completing the course, Ingleside College will:
– Determine the reason for discontinuation and address concerns if related to training delivery.
– Obtain formal withdrawal notification and the effective withdrawal date.
– Issue a Statement of Attainment for completed units within 21 days of withdrawal notification.
– Provide an updated training plan listing completed units and respective outcomes.
– Issue a statement of fees, including any amounts applied, outstanding, or refunded.
– Submit training activity data to finalise records and process any applicable subsidies or payments.
6. Refunds
6.1 Policy
Refunds are available under the following conditions:
– Full refund for overpayments.
– Full refund if Ingleside College cancels a course due to unforeseen circumstances.
– Partial refunds for clients granted RPL, prorated based on the number of granted units (less administrative and assessment fees).
– Full refund for clients granted Credit Transfer for equivalent units.
– If Ingleside College cannot provide a confirmed course, alternative RTO arrangements will be offered instead of a refund.
– No refund for clients who withdraw before completing the course.
– No refund for perishable items such as practice materials and learning resources.
– In all other cases, refunds are at the discretion of the RTO Manager and assessed case by case.
Clients acknowledge that Ingleside College may update this policy at any time, and the applicable policy at the time of cancellation will determine refund eligibility. For the latest version, please visit inglesidecollege.com.au.
6.2 Application for Refunds
Refund requests must be submitted in writing, addressed to the RTO Manager, and emailed to [email protected]. Requests are processed within 14 days according to this policy.
6.3 Appeal
Clients who are dissatisfied with a refund decision may appeal within 7 business days of receiving the decision from Ingleside College.
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For further inquiries, please contact Ingleside College at [email protected].
